Registered companies are just a phone call away from a Certified Professional computer engineer, on an as required basis.

Where you have a software related technical problem you will have a support telephone number, on ringing the number you will be greeted by a call logging member of staff who will record a detailed account of the problem and provide you with a reference number. Once the call has been logged the call will be passed to a relevant member of staff to contact you and resolve the problem.

Our Staff have experience supporting companies such as NatWest, Credit Suisse, AT&T and Barclays as well as many small and medium sized businesses.

We offer the following cover;

BRONZE - Support from 9am - 5pm Monday to Friday

SILVER - Support from 9am – 5pm Seven-day cover

GOLD - Support 24 hrs a day 7 days a week

For contract details and support plans, see the links below.

The benefits:

A dedicated help desk
Unlimited telephone support
Remote support (An initial set-up charge will be made if communications equipment or remote connection software is required.)

A response to any problem or query within 4 hours
Unlimited time talking to any third parties involved in your systems
A more proactive approach
Periodic system checks
Reduced on site call costs
Quarterly site visits
Prices start from £35 a month

Single Payment Support Plan

hide n seek will sell IT support in blocks of eight units, each unit represents 30 minutes.

Generaly, clients who wish to use the single payment support plan will buy time in advance. Time is then simply deducted from their total as and when it is used.

The disadvantages to this plan include:

Customers will not receive the same discounts allocated to
retainer support plan subscribers

Customers will not receive a guaranteed response time