What do we do if we can not resolve your technical problem over the phone?

Online Support

We will connect to your system and use remote control software to operate your computers and fix the outstanding problem.

An initial set-up charge will be made if communications equipment or remote connection software is required.

On Site Support

Where the problem cannot be resolved remotely, we will make a member of our staff available to visit your premises and fix the problem.

Payment for these services is subject to your contract with hide n seek. For contract details see below:

Retainer Support Plan

The retainer support plan is designed for clients who heavily rely on IT services and simply cannot afford to have their systems out of action for too long.

The benefits:

A dedicated help desk
Unlimited telephone support
Remote support (An initial set-up charge will be made if communications equipment or remote connection software is required.)

A response to any problem or query within 4 hours
Unlimited time talking to any third parties involved in your systems
A more proactive approach
Periodic system checks
Reduced on site call costs
Quarterly site visits
Prices start from £35 a month

Single Payment Support Plan

hide n seek will sell IT support in blocks of eight units, each unit represents 30 minutes.

Generaly, clients who wish to use the single payment support plan will buy time in advance. Time is then simply deducted from their total as and when it is used.

The disadvantages to this plan include:

Customers will not receive the same discounts allocated to
retainer support plan subscribers

Customers will not receive a guaranteed response time